Support
Email hello@braingym.uk and a human will reply, usually within two working days. Including your account email, device model and iOS version gets you a faster answer.
Common questions
- How long is a session?
- About ten minutes: a warm-up, one exercise from each pillar, then a cool-down. The three exercises rotate daily so you cover all nine over time.
- What is my Brain Score?
- A single number combining your focus, memory and agility results, normalised so it is comparable across exercises and over time. It moves slowly on purpose — day-to-day noise is not progress.
- I lost my streak.
- Streaks count calendar days in your local time zone. If you believe a completed session was not recorded, email us with the date and we will look at the session log.
- I'm not getting notifications.
- Check iOS Settings → Notifications → BrainGym, and make sure notifications are also enabled inside the app under Settings.
- How do I change my email or display name?
- Open Profile → Settings in the app. If you signed in with Apple using a private relay address, email us and we can help.
- How do I delete my account?
- Profile → Settings → Delete account removes everything immediately. You can also use the web form if you can no longer sign in.
- Billing and refunds
- Purchases are handled by Apple. Request a refund at reportaproblem.apple.com, and manage or cancel subscriptions in iOS Settings → your name → Subscriptions.
Privacy and your data
Read the privacy policy, or request account deletion. For a copy of your data, email us from the address on your account.
Report a bug
Send what you were doing, what you expected, and what happened instead — a screen recording helps enormously.